Get In Touch
Have questions about our platform? Need support with your campaign? Want to partner with us? We're here to help you succeed.
Email Support
Get detailed help with any questions or issues you're facing.
General Inquiries
hello@sheep.fail
Business & Partnerships
business@sheep.fail
Stay Updated
Get the latest platform updates, new features, and announcements.
Platform Updates
New features & improvements
Important announcements
Priority Support
For urgent issues or high-value clients who need immediate assistance.
Enterprise Clients Only
Dedicated account manager
Direct phone line
Frequently Asked Questions
How quickly do you respond to inquiries?
We aim to respond to all inquiries within 2 hours during business hours. Critical issues are handled immediately across our global offices.
Do you offer phone support?
Phone support is available for enterprise clients and high-value campaigns. Most issues can be resolved quickly via email with our detailed support process.
Can you help with campaign strategy?
Our team includes marketing experts who can help optimize your campaigns for maximum ROI and client acquisition across different markets and time zones.
What information should I include in my message?
Include your account email, campaign details (if applicable), specific issues you're facing, and any error messages. Screenshots are also helpful for faster resolution.
Do you provide refunds?
We guarantee the views and engagement specified in your campaign. If we don't deliver, we'll provide additional exposure or a refund according to our terms.
Can I schedule a call to discuss my needs?
Yes! For campaigns over $25,000 or complex partnership discussions, we offer scheduled consultation calls with our senior team members across our global offices.
Response Time Expectations
Critical Issues
<30 minutes
Campaign down, payment issues
High Priority
<2 hours
Campaign optimization, urgent questions
Normal
<4 hours
General support, account questions
Low Priority
<24 hours
Feature requests, general inquiries
Our Global Offices
Hong Kong
Asia-Pacific Operations & Business Development
Dubai, UAE
Middle East & European Operations
British Virgin Islands
Corporate Headquarters & Legal
24/7 Global Support
Our distributed team across multiple time zones ensures round-the-clock support for all clients.
Coverage: Asia-Pacific, Middle East, Europe, Americas
Languages: English, Mandarin, Arabic (with translation services available)
Payments: Multiple currencies and cryptocurrencies accepted